Your personal data matters to us. This Privacy Policy explains exactly what information free cash collects when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines.
1. Information We Collect
When you register an account on free cash, we collect the personal details you provide directly — including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos (PHP). As you use the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for players across the Philippines. We may also collect information you provide when you contact our support team, respond to surveys, or participate in promotions. All data collection is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance. You can review the categories of data we hold about your account at any time by submitting a data access request through our support channel.
2. How We Use Your Information
The personal data we collect is used primarily to operate and maintain your account, process financial transactions, and deliver the gaming services available on the platform — including slots, sports betting, bingo, and the VIP loyalty programme. We use your contact details to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts; these communications are essential to the service and cannot be opted out of while your account remains active. Your data is also used to verify your identity and age in compliance with Philippine regulations, which require us to confirm that all registered players are at least 21 years old before they can place any wager. We analyse aggregated, anonymised usage data to understand how players interact with the platform, which helps us improve game selection, navigation, and mobile performance over time. Where you have given explicit consent, we may use your contact details to send you information about promotions, new game releases, or VIP tier updates — you can withdraw this consent at any time through your account settings. We do not use your personal data to make fully automated decisions that produce significant legal effects without human review. Any profiling we conduct is limited to personalising your platform experience and is always subject to your right to object.
3. Who We Share Your Data With
free cash does not sell your personal data to third parties under any circumstances, and we only share your information with external parties where it is strictly necessary to deliver our services or meet our legal obligations. We work with a limited number of trusted service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who are contractually bound to handle your data securely and only for the specific purposes we have authorised. Where required by Philippine law or a valid regulatory request, we may disclose your information to government authorities, law enforcement agencies, or licensing bodies; in such cases, we will only provide the minimum data necessary to satisfy the legal requirement. Our game content providers may receive anonymised, aggregated data about game performance and player activity, but this data cannot be used to identify you individually. If free cash undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party partners we engage are assessed for their data protection standards before any data sharing begins, and we maintain written data processing agreements with each of them. You have the right to request a list of the categories of third parties with whom your data has been shared by contacting our support team.
4. How Long We Keep Your Data
We retain your personal data for as long as your account remains active and for a defined period after account closure, as required by Philippine financial regulations and our licensing obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering requirements applicable to online gaming operators in the Philippines. Account activity logs and support correspondence are kept for a shorter period unless they are relevant to an ongoing investigation, dispute, or regulatory inquiry. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account closure, we will confirm the specific retention periods that apply to your data at that time. We do not retain data beyond what is necessary for the purposes described in this policy, and we conduct periodic reviews of our data holdings to ensure compliance with our retention schedule. If you have questions about how long a specific category of your data is kept, you are welcome to contact our support team for clarification.
5. Your Rights as a Philippines Player
As a registered player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or out of date, and to request deletion of your data where we no longer have a lawful basis to retain it. You also have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given without affecting the lawfulness of processing that took place before the withdrawal. If you believe your data has been processed in a way that violates applicable Philippine law, you have the right to lodge a complaint with the National Privacy Commission (NPC). To exercise any of these rights, please contact our support team through the platform — we aim to respond to all data rights requests within 30 days. We will never penalise you for exercising your data rights, and account access will not be affected by a request to correct or delete non-essential personal information. For further details on how we handle your data, you are also encouraged to review our Terms and Conditions and our Responsible Gaming page.
6. Cookies and Tracking Technologies
free cash uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players navigate the site on both desktop and mobile devices in the Philippines. Essential cookies are required for core functionality such as keeping you logged in during a session and maintaining your account security settings; these cannot be disabled without affecting your ability to use the platform. We also use analytics cookies to collect anonymised data about page visits, session duration, and feature usage, which helps us identify areas for improvement and optimise the mobile experience. Preference cookies remember settings such as your chosen language and notification preferences so that you do not need to re-enter them each time you visit. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies; however, disabling certain cookies may limit the functionality available to you. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine data protection standards.
7. Security and Policy Updates
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure — including encryption of data in transit and at rest, access controls, and regular security assessments of our systems. You also play an important role in keeping your account secure: please use a strong, unique password for your free cash account and never share your login credentials with anyone else. If you suspect that your account has been accessed without your authorisation, contact our support team immediately so that we can take protective action. This Privacy Policy may be updated from time to time to reflect changes in our practices, applicable Philippine law, or regulatory requirements; when material changes are made, we will notify registered players via the email address on file or through a notice on the platform. The effective date at the bottom of this page will always reflect the most recent review. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you have any questions about this policy or how your data is handled, please visit our FAQ page for quick answers or reach out to our support team directly.
Last reviewed: 2025. This Privacy Policy applies to all registered players on the free cash platform in the Philippines. For related information, see our Terms and Conditions and Responsible Gaming pages.
Quick answers to what Philippine players most often ask about data and privacy.
Yes — free cash uses industry-standard encryption and access controls to protect the personal data you provide during registration and throughout your time on the platform. Your data is stored on secured servers and is only accessible to authorised personnel who need it to deliver or support the service. We do not sell your information to third parties, and any external partners who handle your data on our behalf are bound by strict contractual data protection obligations. You can further protect your account by using a strong, unique password and enabling any additional security features available in your account settings. If you ever have concerns about the security of your account, our support team is available to assist you promptly.
Yes — as a registered player in the Philippines, you have the right to request a copy of the personal data we hold about you at any time. To submit a data access request, please contact our support team through the platform and we will process your request within 30 days. The information provided will cover the categories of data we hold, the purposes for which it is processed, and the parties with whom it has been shared where applicable. There is no fee for a standard data access request, and we will never penalise you for exercising this right. If you believe any of the information we hold is inaccurate, you can also request a correction at the same time.
No — free cash does not sell your personal data to advertisers or unrelated third parties under any circumstances. We only share your information with a limited number of trusted service providers — such as payment processors and identity verification partners — who are contractually required to handle it securely and solely for the purposes we have specified. We may also disclose data to Philippine regulatory authorities or law enforcement where legally required, but only the minimum information necessary to satisfy the legal obligation. Game content providers may receive anonymised, aggregated performance data that cannot identify you individually. You can request details of the categories of third parties with whom your data has been shared by contacting our support team.
You can withdraw your consent to receive marketing communications — such as promotional offers, new game announcements, and VIP updates — at any time through your account settings without needing to contact support. Once you opt out, we will stop sending marketing messages to your registered email address or mobile number, though you will continue to receive essential account notifications such as transaction confirmations and security alerts. Opting out of marketing does not affect your ability to use any part of the platform, including access to active promotions that you have already opted into. If you have difficulty locating the opt-out setting, our support team can guide you through the process. Your preference will be updated promptly and will take effect for all future marketing communications.
Registration takes just a few minutes on any Philippine mobile device. Slots, sports betting, bingo, and your VIP rewards are all waiting — fully in PHP, fully transparent about how your data is handled.